- Customer Relationship Management (CRM)
Accelerated Consulting Group can help you maximize one-to-one sales
opportunities, enhance customer loyalty, and improve the effectiveness
of your customer retention strategies through the deployment of integrated
Customer Relationship Management (CRM) solutions. By integrating the
right CRM solution, with contact center technologies, real-time Internet
based customer self-service, and back-office processes, Accelerated
Consulting Group can help you create a tightly closed loop between sales,
marketing, order processing and fulfillment, and customer contact management.
Our systems integration expertise and partnerships
with leading CRM vendors can help you implement a Unified Customer View for
each customer. Our solutions can deliver a clear and comprehensive, 360-degree
view of your customers' historical activity, preferences, and patterns, across
all channels. This unified view enables your organization to deliver
consistent information to your customers, and to effectively target products or
services that meet correctly anticipated customer needs - at all points of
contact. This translates to improved customer satisfaction, enhanced customer
loyalty, and increased sales.
- Multi-Channel Marketing
With Accelerated Consulting Group's experience with marketing systems, your organization
will be empowered to not only collect marketing information from every channel you use,
you will be able to use this information to be more responsive and agile, and to make the
decisions needed to be more successful with your marketing efforts. This ultimately leads
to making your business more successful and improving your return on your marketing investments.
- Customer Interaction Management
Accelerated Consulting Group can help you manage every interaction your organization
has with your customers. Whether your customers call, email, or visit you in person,
their experience with you will be documented for everyone in your organization to be
able to get the information about this interaction. This gives your customers confidence
that they are valued and that their business is important to your organization.
- Web based Real-time Customer Self-Service and Ordering
Accelerated Consulting Group can help you with the development of your web based customer service offering, or
with integrating your web site with your existing sales and marketing and back-office
systems to deliver real-time access to customer information.
By integrating your web site with your existing systems, we can enable your customers
with real-time access to their account information, order placement, and self-service
account maintenance (e.g. address change, preferences, etc.) And, you will be able to
present highly targeted offers to your customers in real-time, based on your customer's
profile, preferences, purchase history, and current activity. Our web site integration solutions will enable your customers to conduct business with
your company 24/7. And, they will experience consistency in service and information
received - your web site, and all customer-facing personnel will share the same customer and
product information in real-time!
We have the e-commerce, business processes, and technology experience
to help you deploy a fully integrated web site that ensures efficient, timely, and accurate
processing of your customer's inquiries and orders. The net result: streamlined processing,
reduced operating costs, and increased customer satisfaction.
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